De Martini Fletcher  |  Property Management

NBN connection guide

For commercial tenants

Our managed properties are connected to the NBN at building level. Each tenant must arrange a suitable internet service and any additional tenancy cabling or equipment needed for their business.

A building connection does not automatically mean an active service in your suite. Your internet service provider (ISP) must confirm your exact tenancy address, available technology, installation needs and achievable speeds. [1, 2]

How the connection reaches your tenancy

Example A — Copper service through a building MDF

* MDF to tenancy: ask your ISP what is included. If additional customer-side cabling, line tracing or jumpering is needed, arrange a registered cabler. Ask about charges and lease requirements before booking. [3, 4]

Example B — Fibre to the Premises (FTTP)

Illustrative paths only. FTTP and other technologies have different equipment and connection boundaries; the MDF is not the handover point for every service. Your ISP must confirm the setup for your tenancy. [2, 5]

Sources: [1] nbn Connecting your business  |  [2] nbn Business Plan Fact Sheet  |  [3] nbn Getting connected  |  [4] ACMA Cabling in your home or office  |  [5] nbn FTTP explained

Who arranges what

Before you book an installation

1. Ask your ISP to check the exact unit or suite address and confirm available speeds, equipment, installation charges and the expected activation date.
2. Ask whether MDF-to-tenancy cabling or jumpering is included. If it is not, obtain a scope and quote from a registered cabler before authorising work.
3. Contact us before works affecting shared areas or the building. Send the contractor details, proposed cabling route and access requirements for any required approval.

Need help on site

Spectrum Electrical | 07 3806 0699

If you run into connection or internal cabling issues, you may contact Spectrum Electrical to arrange assistance at your cost. Agree the scope, call-out fee and all charges directly before booking. Any telecommunications cabling must be carried out or supervised by an appropriately registered cabler.

Report service faults to your ISP first. Do not alter NBN or other carrier equipment. This guide does not change your lease or determine liability for existing building defects; raise any such issue with us before commissioning repairs.